After-sales at its finest
Japanese luxury carmaker Lexus was recently in the news for building the “Hoverboard,” a prototype of a levitating board that will redefine personal transport beyond anyone’s imagination. Unusual technology, exceptional customer service, incomparable safety tests and diagnostics—these are the hallmarks of the globally trusted luxury car brand. Danny Isla, president of Lexus Manila Inc., a most respected company that produces the most reliable vehicles, takes pride in the distinct brand of servicing and support found at the only authorized Lexus service center in the Philippines in the expansive Lexus Manila showroom at Bonifacio Global City, Taguig. Hospitality continues at every step of the way even after one’s purchase of his Lexus, be it the first or the second or the third.
“To achieve this high level of excellence, we depend on thoroughly trained, Lexus-certified technicians who are ably supervised by Lexus after-sales director Darius Laygo,” Isla said. Lexus offers other unique after-sales features such as a relaxed and air-conditioned service reception (a first in the Philippines!), quick turn-around time to service the car, transparent invoicing for the customers, a reliable parts inventory management, and an intact vehicle service records/history. Car parts from TMC Japan are also delivered within 48 hours (Mondays to Fridays) — the fastest in the industry compared to other car brands that have a longer lead-time for the sourcing of parts.
Noteworthy is Lexus Assist Service Mobile which provides customers the best on-site after-sales assistance when needed, where needed. Not only that, vehicle warranty on Lexus cars covers a good three years.
