SEC introduces unified online ticketing system with real-time tracking

MANILA, Philippines — Transactions involving public requests, inquiries and complaints to the Securities and Exchange Commission can now be tracked in real time with the rollout of the SEC’s upgraded online ticketing system.

The SEC has launched its upgraded web-based ticketing system for managing and processing public inquiries, complaints, incidents and requests called iMessage.

“Streamlining our requirements and processes has been one of our top priorities as part of our commitment to further improving the ease of doing business in the country and elevating the quality of the public services we deliver,” SEC chairman Francis Lim said.

The upgraded web-based ticketing system, which can be accessed at https://imessage.sec.gov.ph/, centralizes the online submission of queries and complaints to the SEC, providing a unified workflow for the efficient assignment, monitoring and resolution of inquiries, service requests, as well as complaints.

It enables users to track the status of their tickets in real time and features an option that allows them to directly contact the divisions or departments where their requests are pending.

“iMessage helps the SEC process requests, inquiries, reports and complaints in a more organized and efficient manner, allowing us to deliver our services to our stakeholders without delays while promoting transparency and accountability in every step,” Lim said.

“At the same time, iMessage allows the transacting public to track the status of their inquiries, requests or complaints in real time and ensure that their transactions are processed within the prescribed periods and in accordance with the established procedures,” he said.

SEC said iMessage is available for services offered by all offices and departments in its headquarters in Makati City and extension offices in Baguio, Ilagan, Laoag, Tarlac, Lipa, Legazpi, Iloilo, Cebu, Bacolod, Tacloban, Zamboanga, Koronadal, Davao, Cagayan de Oro and Butuan.

Users are required to sign in using their account under the Electronic SEC Universal Registration Environment or eSECURE to access iMessage.

Once logged in, users simply select the service they need and fill out the rest of the form.

To check the ticket status, the user needs to go to the tickets tab to view the list of every ticket filed. The user can access the thread which contains the entire history of the request by clicking the ticket reference number.

Another feature of iMessage is a reply option which allows the user to send a message directly to the department assigned for their query, and attach files, as needed.