Allianz PNB boosts digital presence

MANILA, Philippines — Allianz PNB Life Insurance Inc., the joint venture between Munich-based global financial services provider Allianz and Lucio Tan’s Philippine National Bank (PNB), is boosting its digital presence to address the needs of clients amid the pandemic.

Alexander Grenz, chief executive officer of Allianz-PNB Life Insurance Inc., said the insurance provider is able to better serve customers who need special attention and care through improved digital presence.

“We have seen increasing interest from customers on social media who are either first-time insurance buyers or insurance-savvy customers. They are looking for the best health solution for their needs,” Grenz said.

With the demand for health insurance plans on the rise amid the ongoing global health crisis, Allianz PNB Life expanded its reach on social media, making it easier and more convenient for customers to avail of its products.

Its newly automated lead management process on Facebook can attend to customers’ needs in real-time or within 48 hours, depending on the volume of sign-ups on a given day.

“Customers on social media are used to instant gratification and deserve instant responses to their inquiries. Building our competency in this space is a priority for us, so Allianz PNB Life hopes to make instant service and short sales cycles the new normal for both customers and insurance providers,” Grenz said.

In December 2015, Allianz acquired a 51 percent stake in PNB Life Insurance Inc., which was later renamed Allianz PNB Life. The transaction was completed in June 2016.