PhilHealth posts higher net public satisfaction rating of +66 - SWS

MANILA, Philippines - More than half of those who are aware of the Philippine Health Insurance Corp. (PhilHealth) are satisfied with its services and benefits, according to the results of the second quarter Social Weather Station (SWS) nationwide survey.

Conducted from June 3-6, the survey showed that 77 percent of respondents who were aware of PhilHealth were satisfied with the government agency, nine percent were undecided and 11 percent were dissatisfied, for a net satisfaction score of +66.

In SWS’ terms, the net satisfaction rating is ‘very good’ and is higher than PhilHealth’s net score of +57 in May 2005.

The same survey also showed that PhilHealth’s net satisfaction rating in terms of its support and protection to its members and dependents remained very good at +67 in June 2011, up from +60 in February 2009. The survey also found that 99 percent of members, 98 percent of dependents and 93 percent of non-members are aware of at least one of PhilHealth’s services and benefits.

Awareness of any of PhilHealth’s services by the members, dependents and non-members increased, compared from two years ago. The most significant increase, however, was noted among non-members where it rose from 54 percent in February 2009 to 93 percent in June 2011, the study showed.

“This development is very significant, as this indicates a growing interest among non-members on the benefits that may be availed of from the National Health Insurance Program,” said PhilHealth president and CEO Rey B. Aquino.

“This means that we have to work doubly hard to persuade those who are not yet members to enlist themselves into the NHIP and be granted access to these benefits as well.”

When asked what their top sources of information on PhilHealth are, respondents who were ware of PhilHealth cited television (40 percent), friends and acquaintances (33 percent) and family (30 percent). The other sources of information mentioned were their own experience, PhilHealth personnel, radio, newspaper, barangay hall/barangay official, brochures, leaflets, pamphlets, agency/employer and government official/employee.

“We are happy about the results of the recent SWS survey and I would like to assure our members and other stakeholders that we will continue to improve on our service delivery mechanism as an embodiment of true public service,” Aquino said, adding that, “survey results like these only strengthen our resolve to do better, and we are committed to do just that.”