Aegis in Global Services 100 list anew

MANILA, Philippines - Aegis, a global business services and experience management company, has again been featured in the 2012 Global Services 100 list of companies.

In addition, Aegis has been featured among the top players in five categories that highlight the company’s position among global outsourcing majors.

The categories are the following: Top global BPO leaders, global customer management leaders, niche leaders in industry-specific BPO, leading specialty KPO service providers, and leading mid-tier infrastructure management vendors.

This is the seventh edition of the annual list compiled by Global Services Media, a firm which connects buyers and service providers in the global IT services and BPO industry, and Neo Advisory, a consulting firm that leverages outsourcing and globalization to enable organizational transformation.

Aegis has steadily built capabilities and competencies in its outsourcing, technology, consulting, and training and education solutions, and this has helped the company improve its standings in the 2012 listing by featuring in five prominent subcategories, as compared to three in 2011.

The Global Services 100 list and its various categories evaluate service providers against four key parameters of performance and leadership, quality and maturity of customers, breadth of services offered, and spread of global delivery capabilities.

“Being featured yet again in Global Services 100 reflects our commitment and drive to provide superior customer experience to our customers,” said Aparup Sengupta, managing director and global CEO of Aegis.

Sengupta added: “Our multi-channel, multi-disciplinary approach to customer management has changed the outsourcing paradigm from cost savings and efficiency enablement to customer lifetime value enhancement and transformational partnerships with our clients. Our improved performance at the Global Services 100 list this year is a direct result of the broader canvas that we are now playing on.”

Ed Nair, editor of Global Services, said, “The global service provider landscape is increasingly getting complex, but buyers are looking at vendors with scale, skill or both in delivering business outcomes and not cost savings alone.”