Telcos to present solutions vs ‘nakaw load’ at Senate

MANILA, Philippines — Telecommunications companies are expected to present updates on their respective solutions when the Senate resumes today its inquiry into consumer complaints on the disappearance of prepaid load or the so-called “nakaw load.”

The Senate committee on science and technology, chaired by Sen. Paolo Benigno Aquino IV, held its first hearing last March 5 where telcos Smart Communications and Globe vowed to implement measures to curb abuse among their third party value added service providers (VASPs) owing to mounting complaints from subscribers of disappearing prepaid mobile phone loads.

“We identified specific solutions during the first hearing so that prepaid consumers no longer encounter dubious load deductions,” Aquino said yesterday. “It has been over a month since so we expect these solutions have been implemented.”