CEB backs use of contact tracing app in airports

MANILA, Philippines — Budget carrier Cebu Pacific (CEB) is backing the government’s contact tracing efforts through the mandatory use of a unified national QR code-based app called Traze, saying that the initiative would help boost passenger confidence in air travel.

The Department of Transportation (DOTr) will make the use of Traze, a contact tracing app that was co-developed by the Philippine Ports Authority and Cosmotech Philippines Inc., mandatory for all passengers in all airports nationwide by Nov. 28.

“We commend the government for launching this contact tracing app. We believe having a single contact tracing app for the industry will not only make the track and trace process more effective and efficient, it is also one of the critical steps in rebuilding trust and confidence in travel,” CEB vice president for marketing and customer experience Candice Iyog said.

CEB said the requirement would be included in the airline’s pre-flight reminder notifications for passengers, as well as on its website and official social media pages.

“We are positive that with this in place, coupled with the multi-layered approach airlines strictly implement, passengers will feel more confident in air travel,” Iyog said.

Traze allows passengers to conveniently register an account on their mobile devices, and scan QR codes at designated areas at the airport.

Once someone with COVID-19 is identified, an in-app notification will be sent to persons this passenger may have had contact with. Individuals who may have been exposed are advised to immediately isolate themselves and practice other sanitation precautionary measures.

Meanwhile, passengers who do not have mobile phones or any other mobile gadget may go to the Malasakit Helpdesk at the airport where they will be assisted in acquiring a unique QR code. Another option is for them to ask a family member to register for them on the Traze app.

The app is currently being tested across four major airports in the Philippines, specifically in Manila, Clark, Cebu and Davao.

Cebu Pacific said it continues to implement multi-layered safety measures in accordance with global aviation standards to ensure inflight transmission is virtually non-existent.

“We continue to collaborate with our partners in the industry to make sure we?all work together in ensuring?a safe journey?for?the riding public,?so?everyjuan?may travel with peace of mind,” Iyog said.

The use of the Traze app was pioneered by the PPA in its ports in September.

The DOTr said its use would eventually be utilized across all modes of transportation to strengthen the government’s effort in containing the disease by immediately identifying individuals who had contact with COVID 19-positive patients.