Globe launches filtering mechanism vs spam, scam messages

MANILA, Philippines - In a bid to stamp out spammers and scammers from its network, Globe Telecom announced its implementation of a filtering mechanism that would protect its customers from the annoying and unwanted messages.

Globe said that it is testing its automated filtering mechanism that prevents the transmittal of spam and scam messages to mobile devices of some of its postpaid customers. Joel Agustin, Globe senior vice president and head of Service Management Division, Network Technical Group, said so far, more than 10,000 spam and scam messages have been blocked from the Globe network.

“We have just taken to the next level our campaign against annoying text spam and scam messages. We hope to include more and more postpaid customers in the filtering system in the coming days. Rest assured that our technical team will continue to design and develop mechanisms that will rid the network of such irritating messages for a more wonderful customer experience,” Agustin said, adding that the move is in line with the company's network transformation initiative.

Under the filtering mechanism, mobile numbers identified as source of spam and scam messages will be temporarily disconnected from service. This means that voice, SMS and data services will not be available to these numbers. Service restoration for such numbers will only be undertaken if the users contest the move and show proof they are not text spammers, Agustin added.