Protocols and goodwill
ROSES AND THORNS - Pia Roces Morato (The Philippine Star) - October 5, 2018 - 12:00am

Safety and quality of life are two objectives an individual aspires for.

More so a community and most likely, business institutions and government agencies.

While some of us look at a set of procedures as a form of safeguarding such aspirations, others tend to brush this aside for a number of reasons which primarily include a set of entitlement.

But it is only a change in perspective that helps us understand how protocols can be our guide.

When we follow proper protocol, we show respect to both an institution’s system as well as the individuals involved.

Putting it in much simpler terms, as a student for example, it is proper to approach a teacher first about a particular concern rather than going straight to the principal.

Pursuing a higher level in terms of action are usually made after unsuccessful attempts or dialogues to resolve the issue with a teacher.

Put even more simply, following protocol is just common courtesy which allows us to resolve concerns within a level precisely because resolving issues is part of good protocol.

Keeping safety and quality in check will reassure therefore that any violation of proper protocols will result to consequences and more often than not, a clear sense of entitlement is usually the culprit because one considers himself more important than the process.

It’s simple really, proper decorum promotes goodwill . It is the very basic aim of good protocols.

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