Nissan holds contest for technicians

MANILA, Philippines - In line with its commitment to deliver topnotch service, the recently unified Nissan Philippines, Inc. (NPI) held its first Nissan Service Technician Excellence Competency Award (NISTEC) and Nissan Service Advisor Excellence Competency Award (NISAC) National Competition at the Nissan Training and Research Center in Santa Rosa, Laguna. After being recognized by JD Power Asia Pacific’s 2014 Philippine customer service index (CSI) study by garnering top marks in customer satisfaction with aftersales service among new vehicle owners, NPI continues to develop and carry out programs that increase the service reliability and competency of its aftersales workforce. “NISTEC-NISAC is a competition done globally in all countries where Nissan operates. It has been Nissan Motor Co. Limited’s program for more than 20 years,” said Antonio Zara, president and managing director of NPI. “Part of the JD Power criteria involves the competences of the service technicians and service advisors in achieving the over-all satisfaction of the customers. With this competition, we at NPI, aim to further improve the skills and capabilities of our service technicians and service advisors. We also want to encourage them to give the best kind of service our Nissan customers deserve,” he added.  Nissan now has a total of 217 service technicians and 59 service advisors nationwide. Through a series of rigorous sets of examinations in the pre-qualifying round, 12 finalists emerged as the strong contenders for the final competition. The six service technician and six service advisor finalists were certified by Nissan Sales Technician Education Program (N-STEP) Nissan Sales Advisor Education Program (N-SAP) respectively.