GrabCar apologizes to stranded commuters

MANILA, Philippines - The online transport service, GrabCar, has apologized to commuters who have not been served by their units during the downpour last Tuesday.

 

In a statement on social network site Facebook, GrabCar management said many of their drivers have been affected and also stranded in traffic after the heavy rains which resulted to several flooding of roads in and around Metro Manila.

 

"We would like to apologize to commuters as not everyone was able to get a ride home via our service during the downpour last Tuesday... Heavy rains resulted in traffic congestion and flooded areas all over Metro Manila...The flooded road conditions also meant that they would have risked passenger safety and their cars breaking down," GrabCar's statement read.

 

The online transport service firm said that it will increase the bookings of its units to accommodate more passengers during peak hours.  

 

It also said that it would also look into the complaints against their drivers who overcharged their passengers.

 

"We will not hesitate to investigate and deregister errant drivers. We urge passengers to rate our drivers and give proper feedback in our app so that we may be able to take corrective actions, if any," GrabCar management said. 

 

The company will meet with officials of the Land Transportation Franchising and Regulatory Board to iron out the kinks and issues raised by passengers on its transport service.