Freeman Cebu Business

Incubation nurtures growth for small companies, including BPOs

INTEGRITY BEAT - Henry J. Schumacher - The Freeman

CEBU, Philippines —  I was delighted to see the information a few days ago, that Payoneer unveils an incubation scheme for small BPO firms. Seventy Filipino entrepreneurs stand to benefit from a specialized initiative that can help and guide them navigate the most challenging aspects of starting and running a business. The company said that its innovation-based entrepreneurship methodology is inspired by the Massachusetts Institute of Technology’s disciplined entrepreneurship concept.

Given the fact that Payoneer’s program is open to independent GIG workers, freelance agencies and small to medium-sized IT-BPM firms, I suggest that we have a look at what Incubation Schemes can do:

Incubation schemes are designed to empower aspiring entrepreneurs; they provide crucial support, resources, and mentorship to help BPO companies thrive in an increasingly competitive market. I personally feel that the incubation process goes beyond BPO companies; it inspires the development of entrepreneurs at large.

What needs to be done:

1. Needs Assessment and Selection Process:

- Conduct a comprehensive needs assessment to identify the most pressing challenges and requirements of small companies.

- Establish clear selection criteria based on factors such as business model, innovation potential, and commitment to ethical practices.

2. Infrastructure and Workspace:

- Provide a conducive workspace with essential facilities like high-speed internet, meeting rooms, and collaborative spaces.

- Equip the incubator center with modern technology, including software licenses for BPO and other operations, CRM systems, and communication tools.

3. Mentorship and Advisory Support:

- Pair each incubatee with experienced mentors from the BPO or other industries who can provide guidance on business strategy, operations, and client acquisition.

- Arrange regular advisory sessions covering areas like financial planning, legal compliance, and strategic growth.

4. Access to Capital and Funding:

- Facilitate connections with investors, venture capitalists, and financial institutions that specialize in supporting BPO and other startups.

- Offer seed funding, grants, or low-interest loans to eligible incubatees, enabling them to cover initial operational costs.

5. Training and Skill Development:

- Conduct specialized training programs focusing on BPO and other company skills, including customer service, process optimization, and quality assurance.

- Organize workshops on soft skills, leadership, and management to cultivate a well-rounded entrepreneurial mindset.

6. Market Research and Client Acquisition:

- Assist incubatees in conducting market research to identify target industries, client segments, and emerging trends.

- Facilitate networking events, trade shows, and pitch sessions to connect small BPO and other companies with potential clients.

7. Legal and Regulatory Compliance:

- Provide legal counsel to ensure compliance with local and international regulations, including data privacy laws and intellectual property rights.

- Offer resources to help navigate licensing, permits, and other administrative processes.

8.  Performance Monitoring and KPIs:

- Establish key performance indicators (KPIs) to track the progress of each incubatee.

- Conduct regular assessment to evaluate the effectiveness of the incubation scheme and make necessary adjustments.

9. Networking and Community Building:

- Foster a collaborative environment by organizing networking events, knowledge-sharing sessions, and forums for incubatees.

- Facilitate partnerships with other businesses, industry associations, and government agencies to expand opportunities.


The Incubation Scheme is committed to catalyzing the growth of small BPO and other companies, ultimately contributing to economic development and job creation. Through a holistic approach encompassing mentorship, infrastructure, funding, and skill development, this program aims to nurture a new generation of successful entrepreneurs.

I really see this as an exciting way to train people (not longer than 4 months) and create the needed entrepreneurs for smaller companies. Try it!!!

I look forward to your comments; contact me at [email protected]

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