IT-BPM industry: A vital economic pillar

MANILA, Philippines — The country’s information technology and business process management (IT-BPM) industry, which has created over 300,000 jobs and generated more than $8 billion in revenue since 2022, aims to continue growing as it navigates the rise of artificial intelligence (AI) and other global shifts.

In a statement, the IT and Business Process Association of the Philippines (IBPAP) said the industry remains a vital economic pillar for the country, creating 370,000 direct jobs and bringing in $8.5 billion in revenue since the launch of its industry roadmap in 2022.

These led the IT-BPM industry to close 2024 with 1.82 million direct employees and $38 billion worth of revenues.

As the industry charts its path for the next phase of growth, the IBPAP is set to hold the International IT-BPM Summit (IIS) 2025 from Sept. 23 to 24 at Okada Manila to gather business leaders, the government and academe and tackle how the industry can sustain growth and remain globally competitive in the coming years.

Discussions will include new opportunities for the IT-BPM sector amid the rising use of AI.

It will also cover the next wave of growth and demand in the service delivery market.

“Global forces, led by rapid advances in AI, are rewiring value chains and redefining the skills and services that industries demand,” IBPAP president and CEO Jack Madrid said.

He said the Philippines can no longer rely solely on its past strengths to remain globally competitive.

“We must anticipate these shifts, invest in future-ready capabilities and align across government, industry and the workforce to generate high-quality jobs and sustainable growth. IIS 2025 is about turning that collective vision into action,” he said.

Earlier, Madrid said the country’s IT-BPM industry expects to grow faster than the global IT-BPM industry’s three percent growth this year.

He said the IT-BPM industry expects its revenues to grow by five percent to $40 billion this year.

He also said the IT-BPM industry expects a four percent increase in headcount to 1.9 million this year.