PLDT, Smart urge customers to transact using digital means

MANILA, Philippines — Telco giant PLDT Inc. and its wireless unit Smart Communications Inc. are urging their customers to transact using the group’s available digital channels as tighter restrictions have been put in place in more cities and provinces due to the rising cases of COVID-19.

PLDT and Smart senior vice president and head of consumer sales group Alex Caeg said the call is being made given that customers and employees’ safety are the group’s priority.

“Customers can reach us via our virtual booking sites, social media accounts, websites, and hotlines. The frontliner teams are ready to serve,” Caeg said.

PLDT and Smart said customers can pay their bills online, and can also apply for new accounts online at pldthome.com.

For billing concerns, PLDT customers can text PLDTHOMEBILL and send to 0970 0000 171 or check their bills at my.pldthome.com.

Smart postpaid subscribers, for their part, can manage their accounts via the GigaLife App or through my.smart.com.ph.

Smart customers can also download and use the Giga-Life app to purchase load for their prepaid phones and other services.

PLDT and Smart are strongly encouraging their customers to book virtual appointments for their online transactions.

They can also inquire via verified official social media channels of PLDT and Smart, and via Google My Business

For subscribers who prefer to visit mall-based stores and non-mall-based hubs in areas under Alert Level 3, PLDT and Smart said they remain open to cater to their needs following regular operating hours while strictly adhering to the customer capacity and guidelines set by the government.

PLDT and Smart said store frontliners are fully vaccinated and are equipped with personal protective equipment to help prevent the spread of the virus.

Aside from the regular sanitation procedures, each store also undergoes a weekly disinfection using hospital-grade technology.

All stores are also equipped with safety shields, QR codes and no-touch services.