+ Follow CRM Tag
CRM
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[0] => Array
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[ArticleID] => 788178
[Title] => CRM mag recognizes Convergys' outsourcing
[Summary] => Convergys Corp., one of the largest agent-assisted customer service companies in the world, has announced that Customer Relationship Management (CRM) magazine has recognized it as the winner of its 2012 Service Award in the outsourcing category.
[DatePublished] => 2012-03-19 00:00:00
[ColumnID] => 133272
[Focus] => 0
[AuthorID] =>
[AuthorName] =>
[SectionName] => Technology
[SectionUrl] => technology
[URL] =>
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[1] => Array
(
[ArticleID] => 557798
[Title] => Convergys bags CRM Service Award
[Summary] => Convergys Corp., a global leader in relationship management, has announced that Customer Relationship Management (CRM) Magazine has selected it as a Service Winner in the Outsourcing category.
[DatePublished] => 2010-03-15 00:00:00
[ColumnID] => 133272
[Focus] => 0
[AuthorID] =>
[AuthorName] =>
[SectionName] => Technology
[SectionUrl] => technology
[URL] =>
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[2] => Array
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[ArticleID] => 403447
[Title] => CRM practices only partially established in contact centers
[Summary] => In the global contact center industry, estimated to be worth some $130 billion per annum, organizations are not optimizing ...
[DatePublished] => 2008-09-29 00:00:00
[ColumnID] => 133272
[Focus] => 0
[AuthorID] =>
[AuthorName] =>
[SectionName] => Technology
[SectionUrl] => technology
[URL] =>
)
[3] => Array
(
[ArticleID] => 41111
[Title] => Keep the fire forever burning
[Summary] => 
When was the last time you got smitten with and truly inseparable from a pair of slippers, a spa or salon service, or an airline company? How did it grab your attention, turn you on, gain your respect, and connect with you so well that you ended up “dating, falling in love and romancing” it?
[DatePublished] => 2008-01-28 00:00:00
[ColumnID] => 133905
[Focus] => 0
[AuthorID] => 1174371
[AuthorName] => Bong R. Osorio
[SectionName] => Lifestyle Business
[SectionUrl] => business-life
[URL] =>
)
[4] => Array
(
[ArticleID] => 35837
[Title] => Managing RP’s coastal resources
[Summary] =>
[DatePublished] => 2007-12-30 00:00:00
[ColumnID] => 133272
[Focus] => 0
[AuthorID] =>
[AuthorName] =>
[SectionName] => Agriculture
[SectionUrl] => agriculture
[URL] =>
)
[5] => Array
(
[ArticleID] => 7599
[Title] => Oracle unveils Database 11g, bares CRM On Demand gains in AsPac
[Summary] =>
Over a real-time conference call covered by the international IT press, Oracle recently introduced Oracle Database 11g, the latest release of the world’s most popular database.
[DatePublished] => 2007-07-23 00:00:00
[ColumnID] => 133272
[Focus] => 0
[AuthorID] => 1486156
[AuthorName] => Manny N. de los Reyes
[SectionName] => Technology
[SectionUrl] => technology
[URL] =>
)
[6] => Array
(
[ArticleID] => 288330
[Title] => Customer relations management boosting ATM maximization
[Summary] => With branch automation pushing transactions out of banks to more cost-effective channels, and the increasing focus on retail products sales, more banks will butt heads as they fight for customers in saturated markets.
A way around this is to use customer relationship management (CRM) to sell to existing customers, a move that will ultimately lead full circle back to what is now becoming the customers’ main point of contact – the ATM or automated teller machines.
[DatePublished] => 2005-07-26 00:00:00
[ColumnID] => 133272
[Focus] => 0
[AuthorID] =>
[AuthorName] =>
[SectionName] => Banking
[SectionUrl] => banking
[URL] =>
)
[7] => Array
(
[ArticleID] => 257142
[Title] => LGUs must now carry burden of protecting coastal resources
[Summary] => The burden of reversing the dire conditions of the country’s coastal and marine resources are increasingly falling on the shoulders of local government units (LGUs) as national government agencies have stepped back and gradually delegated such a critical function to local chief executives with the enactment of the Local Government Code.
[DatePublished] => 2004-07-11 00:00:00
[ColumnID] => 133272
[Focus] => 0
[AuthorID] => 1704647
[AuthorName] => Rocel Felix
[SectionName] => Real Estate
[SectionUrl] => real-estate
[URL] =>
)
[8] => Array
(
[ArticleID] => 187209
[Title] => Aberdeen Group ranks Digitel call center among world’s best
[Summary] => Digital Telecommunications Phils. Inc. (Digitel), the second largest fixed wire telecommunications service provider in the country, and Logica, a global solutions company, have been recognized for their innovative application of Customer Relations Management (CRM) solutions and related technologies in customer contact centers.
The Aberdeen Group, a leading IT market analysis and positioning services firm, ranked Digitel’s call center among the top 10 in the world, in a report entitled What Works: Ten Successful Implementation in CRM/Contact Centers.
[DatePublished] => 2002-12-09 00:00:00
[ColumnID] => 133272
[Focus] => 0
[AuthorID] =>
[AuthorName] =>
[SectionName] => Telecoms
[SectionUrl] => telecoms
[URL] =>
)
[9] => Array
(
[ArticleID] => 84008
[Title] => Oracle takes advantage of CRM market growth
[Summary] => Many Filipino companies, especially those which started as family-owned businesses, are still having a hard time realizing the benefits of sharing information among divisions, which is a must if they want to be globally competitive.
Even big companies such as San Miguel Corp. (SMC) and the Philippine Long Distance Telephone Co. (PLDT) still have fragmented divisions, in the sense that the divisions consider each other as rivals even if they have the same customers.
[DatePublished] => 2000-12-07 00:00:00
[ColumnID] => 133272
[Focus] => 0
[AuthorID] =>
[AuthorName] =>
[SectionName] => Technology
[SectionUrl] => technology
[URL] =>
)
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)
abtest
September 29, 2008 - 12:00am
December 30, 2007 - 12:00am
December 9, 2002 - 12:00am
December 7, 2000 - 12:00am
