Best practices on complaints management

The Philippine Star

MANILA, Philippines — To help organizations address customer complaints effectively, the Center for Global Best Practices is hosting an online training titled, Best Practices in Complaints Management, on Nov. 30 and Dec. 1, 2023 from 1:30 to 4:45 p.m. via Zoom.

Customer complaint handling skills are among the most valuable skill sets for any employee who deals with customers. The manner in which your employees deal with customers or clients is a huge factor in your ability to retain those business relationships. This two-session program with help organizations instill the art of customer complaint handling and help build customer loyalty to your business.  This pioneering training is aligned with ISO 10002 series of 2018 on quality management and customer satisfaction guidelines in handling complaints in organizations.

Learn from CGBP course director Kama Neson Ganeson, a Malaysia-based master trainer for various management systems including ISO 9001, 10002, 14001, 18001, 22301, 31000, 20000, TS16949, 27001.  He has rolled out many customer management and international quality training programs in Vietnam, Malaysia and the Philippines both for the public and private sectors with stellar brands such as AMEX, Sitel, Toshiba, Fujitsu, McDonalds, Jollibee, BDO, SM, Metrobank, Cebu Pacific, SSS, Philhealth and many more.



For other best practices programs such as Professionalism & Etiquette in the 21st Century Workplace, Effective Customer Service in the New Normal, and more, visit www.cgbp.org. or call (+63 2) 8556-8968 / 69 or (+63 2) 8842-7148 / 59.

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