PLDT, Smart customers shifting to online services

MANILA, Philippines — Telco giant PLDT Inc. and its wireless arm Smart Communications Inc. said customers are shifting to online services as COVID-19 cases rise in the country.

PLDT said it has seen a significant jump in virtual bookings nationwide, particularly in areas under the enhanced community quarantine.

PLDT and Smart have assured the public that they are ready to serve customers through virtual appointments and digital channels.

The telco said its work-from-home customer service frontliners have supported and resolved over a thousand transactions for PLDT and Smart customers who book appointments online.

In addition, it said 98 percent of all social media cases have been responded to within the first 15 minutes of posting.

“It is good to see that our customers are maximizing our online channels and digital services. We have put these platforms in place to serve our customers better, and at the same time, keep them and our employees safe amid the pandemic,” Smart president and CEO and PLDT chief revenue officer Alfredo Panlilio said.

PLDT is encouraging mobile customers to download and use the GigaLife App to manage their subscriptions on prepaid and postpaid.

PLDT and Smart customers can enroll their postpaid accounts in their credit card’s auto-debit feature or use the bills payment services through the websites or mobile apps of their banks.

Customers can also pay for their phone and internet bills, or buy load via PayMaya, Lazada, and Shopee and enjoy incentives through the “Stay Safe, Pay Online” campaign.

PLDT said its repairs and installation teams are ready to serve customers, although their mobility is subject to restrictions imposed by local government units and the IATF.

Customers are also urged to visit PLDT Home’s website for information on how to troubleshoot their own connection at home.