Globe Telecom restores service in Mindanao

MANILA, Philippines - Globe Telecom on Friday announced that it has restored its text, call and data services in areas affected by typhoon Pablo in Mindanao.

Globe experienced service interruption due to fiber optic cuts in Agusan del Sur, Davao Oriental, Surigao del Sur, Compostela Valley, Bukidnon, Misamis Occidental and Oriental as a result of heavy rains and strong winds.

“We continue to make our network disaster-ready by addressing points of failure and investing heavily on resiliency and redundancy measures.  Our trained and committed teams serve as our second line of defense in cases like this when our network is also hit by the disaster. Even now, our engineers and partners are working together to restore a few remote sites affected by collapsed towers,” said Robert Tan, Globe chief technical adviser.

Tan said that it took them only days after the devastation of Pablo to restore the services because its personnel are trained to prepare for and respond to a disaster and ensure immediate restoration of services.

"We would like to thank our field personnel who have worked and continue to work hard during these severe conditions to restore outages brought about by Typhoon Pablo,” Tan said.

The telco giant has also conducted relief operations in two badly-hit areas and set up "Libreng Tawag" centers in Compostela Valley.

Globe said that disaster preparedness and response has always been an integral part of the company’s operations, with the safety and security of its employees being the paramount concern, along with the protection of its properties and assets.

Days before the typhoon hit land, Globe activated its weather advisory and alert system to ensure an enterprise-wide, uniform response to calamity.

At the height of the typhoon, Globe issued advisories to employees in affected areas to provide guidance and ensure their safety. The technical people also issued reports to top management and key leaders about the state of the network every two hours.