Outsourcing

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                    [ArticleID] => 2263501
                    [Title] => Insurance BPO Philippines: How outsourcing is transforming the industry
                    [Summary] => Several factors have contributed to the Philippines' success as a top destination for insurance process outsourcing. Its strategic time zone, English-speaking workforce and cultural compatibility with Western countries make it an appealing choice for insurance companies seeking cost-effective solutions.
                    [DatePublished] => 2023-05-03 16:30:00
                    [ColumnID] => 0
                    [Focus] => 1
                    [AuthorID] => 
                    [AuthorName] => 
                    [SectionName] => Biz Memos
                    [SectionUrl] => biz-memos
                    [URL] => https://media.philstar.com/photos/2023/05/03/insurancebpo_2023-05-03_14-42-17862_thumbnail.jpg
                )

            [1] => Array
                (
                    [ArticleID] => 2261549
                    [Title] => Unyonista sa BPO industry 'pinagsasaksak' sa Bacolod City, patay
                    [Summary] => Patay ang progresibong organisador ng mga empleyado ng business process outsourcing (BPO) sa Visayas matapos matagpuang puno ng saksak tatlong araw matapos mawala nang parang bula.
                    [DatePublished] => 2023-04-25 13:35:00
                    [ColumnID] => 0
                    [Focus] => 1
                    [AuthorID] => 1806091
                    [AuthorName] => James Relativo
                    [SectionName] => Probinsiya
                    [SectionUrl] => probinsiya
                    [URL] => https://media.philstar.com/photos/2023/04/25/3427380136908055627148774085129006773755322n_2023-04-25_13-09-47208_thumbnail.jpg
                )

            [2] => Array
                (
                    [ArticleID] => 2249014
                    [Title] => Customer care Philippines: How advanced technology is pushing the boundaries
                    [Summary] => Contact centers’ investments in advanced technologies have pushed the boundaries of what is possible in customer care.
                    [DatePublished] => 2023-03-06 16:00:00
                    [ColumnID] => 0
                    [Focus] => 1
                    [AuthorID] => 
                    [AuthorName] => 
                    [SectionName] => Biz Memos
                    [SectionUrl] => biz-memos
                    [URL] => https://media.philstar.com/photos/2023/03/03/piton-lead_2023-03-03_10-14-34755_thumbnail.jpg
                )

            [3] => Array
                (
                    [ArticleID] => 2233598
                    [Title] => Call center services in Philippines: How outsourcing can improve customer experience
                    [Summary] => In a mere 20 years, the country’s outsourcing sector has grown from a handful of call centers to become a US$30 billion business that generates 9% of the country’s GDP.
                    [DatePublished] => 2023-01-18 13:30:00
                    [ColumnID] => 0
                    [Focus] => 1
                    [AuthorID] => 
                    [AuthorName] => 
                    [SectionName] => Biz Memos
                    [SectionUrl] => biz-memos
                    [URL] => https://media.philstar.com/photos/2022/12/27/piton_2022-12-27_14-00-57521_thumbnail.jpg
                )

            [4] => Array
                (
                    [ArticleID] => 2217586
                    [Title] => Call centers Philippines: When outsourcing, quality matters
                    [Summary] => It’s now a well-known fact that outsourcing to call centers in the Philippines can help companies reduce costs, boost business efficiency, improve employee productivity and provide the competitive advantage needed to succeed in a challenging global economy.
                    [DatePublished] => 2022-10-19 08:53:00
                    [ColumnID] => 0
                    [Focus] => 1
                    [AuthorID] => 
                    [AuthorName] => 
                    [SectionName] => Lifestyle Business
                    [SectionUrl] => business-life
                    [URL] => https://media.philstar.com/photos/2022/10/18/piton-lead_2022-10-18_14-15-56417_thumbnail.jpg
                )

            [5] => Array
                (
                    [ArticleID] => 2207782
                    [Title] => Outsourcing Philippines: Why it makes perfect business sense
                    [Summary] => Outsourcing Philippines: Why it makes perfect business sense
                    [DatePublished] => 2022-09-06 15:16:00
                    [ColumnID] => 0
                    [Focus] => 1
                    [AuthorID] => 
                    [AuthorName] => 
                    [SectionName] => Biz Memos
                    [SectionUrl] => biz-memos
                    [URL] => https://media.philstar.com/photos/2022/09/06/philstar-photo-090522_2022-09-06_11-23-56882_thumbnail.jpg
                )

            [6] => Array
                (
                    [ArticleID] => 1967717
                    [Title] => BPO firm braces for AI by workforce upskilling
                    [Summary] => A Cebu-based outsourcing company has started its move to prepare for AI (Artificial Intelligence) disruptions by “upskilling” its work force moving up to higher value services.
                    [DatePublished] => 2019-11-11 00:00:00
                    [ColumnID] => 0
                    [Focus] => 1
                    [AuthorID] => 1804802
                    [AuthorName] => Ehda M. Dagooc
                    [SectionName] => Freeman Cebu Business
                    [SectionUrl] => cebu-business
                    [URL] => https://media.philstar.com/photos/2019/11/10/bpo_2019-11-10_22-49-12455_thumbnail.jpg
                )

            [7] => Array
                (
                    [ArticleID] => 1948977
                    [Title] => Outsourcing reaches post-qualification
                    [Summary] => The bidding process for the service providers of outsourced Capitol employees is now on its post-qualification stage.
                    [DatePublished] => 2019-09-04 00:00:00
                    [ColumnID] => 0
                    [Focus] => 1
                    [AuthorID] => 1806378
                    [AuthorName] => Lorraine Ecarma
                    [SectionName] => Cebu News
                    [SectionUrl] => cebu-news
                    [URL] => https://media.philstar.com/photos/2019/09/04/outsourcing_2019-09-04_00-01-54_thumbnail.jpg
                )

            [8] => Array
                (
                    [ArticleID] => 1948190
                    [Title] => How to protect companies from 3rd party data breaches
                    [Summary] => Outsourcing to third-party service providers is always a viable, if not inevitable, option for organizations especially regarding IT-related business functions where data is mission critical.
                    [DatePublished] => 2019-09-02 00:00:00
                    [ColumnID] => 0
                    [Focus] => 1
                    [AuthorID] => 
                    [AuthorName] => 
                    [SectionName] => Business As Usual
                    [SectionUrl] => business-as-usual
                    [URL] => https://media.philstar.com/photos/2019/09/01/bu2-mitigating-3rd-party-data-breaches_2019-09-01_18-01-11_thumbnail.jpg
                )

            [9] => Array
                (
                    [ArticleID] => 1933640
                    [Title] => Outsourcing sa Kapitolyo gisugdan
                    [Summary] => Nagsugod na ang Bids and Awards Committee sa Kapitolyo sa pagpangita og bidder nga magsilbing service pr
                    [DatePublished] => 2019-07-11 00:00:00
                    [ColumnID] => 0
                    [Focus] => 1
                    [AuthorID] => 1807640
                    [AuthorName] => Le Phyllis F. Antojado-Orillaneda
                    [SectionName] => Banat Balita
                    [SectionUrl] => balita
                    [URL] => 
                )

        )

)

abtest

Insurance BPO Philippines: How outsourcing is transforming the industry

May 3, 2023 - 4:30pm

Several factors have contributed to the Philippines' success as a top destination for insurance process outsourcing. Its strategic...

Biz Memos

Unyonista sa BPO industry 'pinagsasaksak' sa Bacolod City, patay

By James Relativo | April 25, 2023 - 1:35pm

Patay ang progresibong organisador ng mga empleyado ng business process outsourcing (BPO) sa Visayas matapos matagpuang puno...

Probinsiya

Customer care Philippines: How advanced technology is pushing the boundaries

March 6, 2023 - 4:00pm

Contact centers’ investments in advanced technologies have pushed the boundaries of what is possible in customer c...

Biz Memos

Call center services in Philippines: How outsourcing can improve customer experience

January 18, 2023 - 1:30pm

In a mere 20 years, the country’s outsourcing sector has grown from a handful of call centers to become a US$30 billion...

Biz Memos

Call centers Philippines: When outsourcing, quality matters

October 19, 2022 - 8:53am

It’s now a well-known fact that outsourcing to call centers in the Philippines can help companies reduce costs, boost...

Lifestyle Business

Outsourcing Philippines: Why it makes perfect business sense

September 6, 2022 - 3:16pm

Outsourcing Philippines: Why it makes perfect business sense

Biz Memos

BPO firm braces for AI by workforce upskilling

By Ehda M. Dagooc | November 11, 2019 - 12:00am

A Cebu-based outsourcing company has started its move to prepare for AI (Artificial Intelligence) disruptions by “upskilling”...

Freeman Cebu Business

Outsourcing reaches post-qualification

By Lorraine Ecarma | September 4, 2019 - 12:00am

The bidding process for the service providers of outsourced Capitol employees is now on its post-qualification stage.

Cebu News

How to protect companies from 3rd party data breaches

September 2, 2019 - 12:00am

Outsourcing to third-party service providers is always a viable, if not inevitable, option for organizations especially regarding...

Business As Usual

Outsourcing sa Kapitolyo gisugdan

By Le Phyllis F. Antojado-Orillaneda | July 11, 2019 - 12:00am

Nagsugod na ang Bids and Awards Committee sa Kapitolyo sa pagpangita og bidder nga magsilbing service pr

Banat Balita