IntouchCX vows to expand Philippines operations

CEBU, Philippines — Business Process Outsourcing (BPO) firm IntouchCX has committed to expand in the Philippines, growing its workforce and enhancing innovation in the Philippines, strengthening its foothold in the outsourcing sector.

IntouchCX, a global leader in customer management and technology solutions, has grown significantly in the Philippine market since its expansion in 2016 with campuses in Manila, Cebu, and its newly-opened Clark location.

Dishant Bhojwani, Chief Operating Officer at IntouchCX, committed to strengthening its presence in the country, following the company’s recently earned recognition clinching 10 wins, including five gold awards, at the 2024 Asia-Pacific Stevie Awards.

“We are honored to be recognized by the Stevie Awards for our innovation and application of AI and automation that benefits both our clients and employees in providing industry-leading customer service in the APAC & Africa region and IntouchCX globally,” said Bhojwani.

The Asia-Pacific Stevie Awards is a renowned award-giving body conferring recognition for innovation in the workplace throughout the Asia-Pacific region, with more than 150 executives serving as evaluators.

IntouchCX was awarded gold in Innovative Achievement in International Expansion, Most Innovative Contact Center of the Year, Innovative Management in Business Product & Service Industries, and Most Innovative Customer Service Department/Team of the Year.

The Company also received the Silver Awards for Innovative Achievement in Growth, and Innovative Achievement in Customer Satisfaction.

Bhojwani also received a Gold award for Most Innovative Customer Service Executive of the Year, Silver for Thought Leader of the Year, and Bronze for Most Innovative Leader of the Year, highlighting his significant contribution and leadership in driving the company’s success. — (FREEMAN)