DILG offices get ISO certification

CEBU, Philippines — The 16 regional offices of the Department of Interior and Local Government (DILG) have been conferred with the International Standard Organization (ISO) 9001: 2015 certification for conforming with quality management system standards.

DILG Secretary Benjamin “Benhur” C. Abalos, Jr. said the conferment of the ISO certification to the regional offices is a testament to the department’s commitment to continuously raise the bar of quality services to local government units and the communities.

“The DILG Central and Regional Offices have worked so hard for the alignment of the QMS (Quality Management System). This milestone is a welcome recognition of the department’s unparalleled dedication to our quality policy and client satisfaction being matino, mahusay, at maaasahang kagawaran,” Abalos said in a statement.

The ISO Certificate of Registration conferred to the DILG states that the Department operates a management system that has been assessed as conforming to ISO 9001: 2015 certification for the following scope of activities: public administration covering policy formulation, provision of technical and administrative services, performance oversight, and rewards and incentives.

An ISO certification validates that a management system, manufacturing process, service, or documentation procedure has all the requirements for standardization and quality assurance.

ISO is an independent, non-governmental, international organization that develops standards to ensure the quality, safety, and efficiency of products, services, and systems.

Aside from its central office, DILG’s covered functional offices were also conferred with the same recognition.

Among the certified sites at the Central Office are the Bureau of Local Government Development, Bureau of Local Government Supervision, Office of Project Development Services, National Barangay Operations Office, Administrative Service, Information Systems and Technology Management Service, Financial and Management Service, Internal Audit Service, Legal and Legislative Liaison Service, Planning Service, Public Affairs and Communication Service, Project Management Offices, Office of the Assistant Secretaries, Office of the Undersecretaries, and Office of the Secretary.

For the regional offices, aside from Central Visayas, Abalos said the following regions were likewise granted the same ISO certification: Region 1 (Ilocos Region), Region II (Cagayan Valley), Region III (Central Luzon), Region IV-A (CALABARZON), Region IV-B (MIMAROPA), Region V (Bicol Region), Region VI (Western Visayas), Region VIII (Eastern Visayas), Region IX (Zamboanga Peninsula), Region X (Northern Mindanao), Region XI (Davao Region) Region XII (SOCCSKSARGEN), Region XIII (CARAGA), National Capital Region, and the Cordillera Administrative Region.

Abalos added that since the alignment of all 16 ROs is complete,  they are looking forward to bringing the ISO certification down to their  provincial and field offices.

This is to ensure that the quality processes and programs within the DILG are documented and synchronized with the processes at the central office, he said. — GAN (FREEMAN)