Phl BPO sector

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                    [ArticleID] => 2259575
                    [Title] => Customer support outsourcing Philippines: Revolutionizing CX
                    [Summary] => In recent years, companies worldwide have turned to the Philippines for customer support outsourcing, establishing this Southeast Asian nation as a global hub for customer experience (CX) services.
                    [DatePublished] => 2023-04-18 15:00:00
                    [ColumnID] => 0
                    [Focus] => 1
                    [AuthorID] => 
                    [AuthorName] => 
                    [SectionName] => Biz Memos
                    [SectionUrl] => biz-memos
                    [URL] => https://media.philstar.com/photos/2023/04/17/lead-photo-bpo_2023-04-17_15-59-40252_thumbnail.jpg
                )

            [1] => Array
                (
                    [ArticleID] => 2058263
                    [Title] => Pandemic to hurt BPOs with first revenue decline in 11 years
                    [Summary] => With revenues slightly going down, jobs creation would likewise get stalled at 1.3 million full-time employees, also below the 1.33 to 1.37 million projected a year ago.
                    [DatePublished] => 2020-11-20 13:15:00
                    [ColumnID] => 0
                    [Focus] => 1
                    [AuthorID] => 1097494
                    [AuthorName] => Prinz Magtulis
                    [SectionName] => Business
                    [SectionUrl] => business
                    [URL] => https://media.philstar.com/photos/2020/06/23/wfh_2020-06-23_19-05-0133_thumbnail.jpg
                )

            [2] => Array
                (
                    [ArticleID] => 2016662
                    [Title] => Spike in customer calls send call centers hiring during lockdown
                    [Summary] => Not all businesses suffered during the enhanced community quarantine of Luzon.
                    [DatePublished] => 2020-05-26 16:20:00
                    [ColumnID] => 0
                    [Focus] => 1
                    [AuthorID] => 1805247
                    [AuthorName] => Ian Nicolas Cigaral
                    [SectionName] => Business
                    [SectionUrl] => business
                    [URL] => http://media.philstar.com/images/articles/ayala-avenue-often-called-t_2018-11-23_21-39-32572_thumbnail.jpg
                )

            [3] => Array
                (
                    [ArticleID] => 2014032
                    [Title] => Coronavirus to 'impact' BPO revenue, employment forecasts
                    [Summary] => In 2019, BPO firms generated $26.3 billion in revenues, up 7.3% year-on-year.
                    [DatePublished] => 2020-05-14 18:55:00
                    [ColumnID] => 0
                    [Focus] => 1
                    [AuthorID] => 1805247
                    [AuthorName] => Ian Nicolas Cigaral
                    [SectionName] => Business
                    [SectionUrl] => business
                    [URL] => https://media.philstar.com/photos/2020/04/12/bpo_2020-04-12_22-21-56708_thumbnail.jpg
                )

            [4] => Array
                (
                    [ArticleID] => 2010867
                    [Title] => As 'few' firms seek cash aid, BPOs still seen as 'one of big winners' of pandemic
                    [Summary] => The labor department said some BPO firms have asked for cash assistance for their employees, although the agency is unsure if the applications were granted.
                    [DatePublished] => 2020-04-30 12:52:00
                    [ColumnID] => 0
                    [Focus] => 1
                    [AuthorID] => 1097494
                    [AuthorName] => Prinz Magtulis
                    [SectionName] => Business
                    [SectionUrl] => business
                    [URL] => http://media.philstar.com/images/articles/ayala-avenue-often-called-t_2018-11-23_21-39-32572_thumbnail.jpg
                )

            [5] => Array
                (
                    [ArticleID] => 1999672
                    [Title] => Firms navigate through outbreak with employees staying home
                    [Summary] => Apart from sanitation, companies are starting to ask employees to work from their homes in a bid to control the spread of coronavirus.
                    [DatePublished] => 2020-03-10 14:24:00
                    [ColumnID] => 0
                    [Focus] => 1
                    [AuthorID] => 1805247
                    [AuthorName] => Ian Nicolas Cigaral
                    [SectionName] => Business
                    [SectionUrl] => business
                    [URL] => https://media.philstar.com/photos/2020/03/08/bgc-bollozos_2020-03-08_19-27-02_thumbnail.jpg
                )

        )

)

abtest

Customer support outsourcing Philippines: Revolutionizing CX

April 18, 2023 - 3:00pm

In recent years, companies worldwide have turned to the Philippines for customer support outsourcing, establishing this Southeast...

Biz Memos

Pandemic to hurt BPOs with first revenue decline in 11 years

By Prinz Magtulis | November 20, 2020 - 1:15pm

With revenues slightly going down, jobs creation would likewise get stalled at 1.3 million full-time employees, also below...

Business

Spike in customer calls send call centers hiring during lockdown

By Ian Nicolas Cigaral | May 26, 2020 - 4:20pm

Not all businesses suffered during the enhanced community quarantine of Luzon.

Business

Coronavirus to 'impact' BPO revenue, employment forecasts

By Ian Nicolas Cigaral | May 14, 2020 - 6:55pm

In 2019, BPO firms generated $26.3 billion in revenues, up 7.3% year-on-year.

Business

As 'few' firms seek cash aid, BPOs still seen as 'one of big winners' of pandemic

By Prinz Magtulis | April 30, 2020 - 12:52pm

The labor department said some BPO firms have asked for cash assistance for their employees, although the agency is unsure...

Business

Firms navigate through outbreak with employees staying home

By Ian Nicolas Cigaral | March 10, 2020 - 2:24pm

Apart from sanitation, companies are starting to ask employees to work from their homes in a bid to control the spread of...

Business