‘No convenience fees for LTO transactions’

MANILA, Philippines — The Land Transportation Office has clarified that there are no restrictions on payment options for LTO services.

The LTO issued the clarification after a viral photo circulated online showing a convenience fee charged from a client during an online payment.

In a statement, the agency said it has not issued any directives limiting LTO transactions to online payments only.

The LTO explained that convenience fees charged during digital or third-party transactions are not imposed by the agency.

These fees are collected by payment service providers to cover the cost of their services and are not reflected on official LTO receipts.

“All LTO offices and allied service providers are authorized to accept multiple modes of payment. Clients have the right to choose their preferred method, including cash, card and other electronic payment channels,” the agency said.

“The LTO remains committed to eliminating fixers and ensuring transparent, efficient transactions for the public,” the transport agency added.

The LTO urged the public to report instances of unauthorized payment restrictions or unclear charges, through the agency’s official social media platforms.