The DPWH is now making use of short messaging service (SMS) more commonly known to many as "texting" as its public feedback mechanism.
DPWH Secretary Hermogenes Ebdane is confident that the project dubbed as "Text 2920" which was launched yesterday at the agency’s main office in Manila, will be effective and will help improve the department’s programs and operations.
"The promptness of receiving public feedback when it matters is a distinct edge of the text 2920 as it harnesses the latest mobile communication trend," said Ebdane.
Under the concept, a mobile phone user can reach the DPWH for complaints, suggestions and other messages through SMS. Both Globe and Smart subscribers can reach the DPWH by just "texting" DPWH <space><message> and then send it to 2920.
"The public may need to contact us for a variety of reasons. They may report the conditions of infrastructures, report complaints against DPWH personnel or commend works of the department. This is a way for us to feel the pulse and get the active participation of the general public for me to know what is really going on in the field," said Ebdane.
"I want to give the people assurance that we will address all the issues and concerns brought to my attention through this mechanism," he added.
After a text message is sent through 2920, it then goes to the DPWH database. Ebdane said 10 dedicated computers will be "capturing" the messages and print them on a text information tracking sheet.
An evaluation of the message will then be made and it will then be forwarded to the concerned DPWH office or unit.
In a memorandum, Ebdane has ordered all department officials to respond within 24 hours of receiving copies of the forwarded text messages from the Public Information Division.
"Just like what I did in the Philippine National Police (where he formerly served as director general), I am sure this system will be effective in getting the public’s feedback. We want the citizens to be involved," Ebdane said.