WFH eyed as long-term option for smaller BPOs

CEBU, Philippines —  Small and medium call center operators are seeing work-from-home (WFH) as a long term option.

Performance 360 founder and past president of Cebu Innovation Council Michael Cubos said in an interview that while there are still a lot of adjustments to be fixed in order to reach a good balance in WFH, more call centers, especially the small and medium operators are considering remote working model becoming a normal work-lifestyle post pandemic.

At this time however, most companies in the Business Process Outsourcing (BPO) are already encouraging their people to go back to their respective offices for incubation and train them for an effective WFH environment.

Most rank and file jobs are likely to be done remotely like in workers’ houses, but managerial and supervisor positions may need to be in an office environment.

WFH arrangements however, although doable for long term would largely depend on the client’s requirements. There are BPO customers strictly do not allow WFH set up.

Following the easing up of quarantine, 75 percent to 80 percent of Cubos’ workforce are back in the office, although he is looking at making WFH as long term option.