MANILA, Philippines — The Civil Aeronautics Board (CAB) has launched an upgraded version of a mobile app that would address air passenger complaints and provide assistance faster.
CAB said the newly upgraded Air Passenger Bill of Rights mobile application would provide air passengers with a direct line to the agency’s 24/7 contact centers and hotlines.
“Passengers can now proactively file complaints, report concerns and request assistance from airport authorities, online, anytime of the day,” CAB said.
The new version of the app includes a direct connection with passenger rights action desks at airports, links to airline websites, and real time flight information, among others.
CAB executive director Carmelo Arcilla said the new platform would provide efficient and improved delivery of government services to the public.
“Our goal is to bring government closer to the people and make public services available at the fingertips of the stakeholders,” Arcilla said.
Civil Aviation Authority of the Philippines director general Jim Sydiongco, meanwhile, said the DOTr would continue to find ways to make life convenient for air passengers and the public in general.
“With proper information and strong connectivity, our government will be able to provide basic services to the people effectively,” Sydiongco said.
The upgraded version of the app can be downloaded via Google Play Store.
The new version of the app also includes a full text of the Joint DOTC-DTI administrative order no. 1 in English and Filipino.
The Air Passenger Bill of Rights took effect on Dec. 2012 to provide full, clear and accurate information to the passengers on the services offered by air carriers and the terms and conditions of the contract of carriage, protection from being bumped off, and right to compensation in case of cancellation or delay of flights.