Mastering service operations mngm’t for schools

MANILA, Philippines -  The Center for Global Best Practices will hold a one-day seminar, “Best Practices in Service Operations Management for Schools” on Aug. 25 at the EDSA Shangri-La Hotel, Mandaluyong City. The program will showcase the best practices in managing service operations in schools – from planning and designing the system, to implementing and delivering world-class academic and administrative services.

The course will introduce concepts that are relevant to service delivery but are often unknown or neglected by the administrators. Discussions will include key strategic and tactical challenges faced by service operations managers, understanding your customers and relationships, managing their expectations and perceptions, operationalizing service quality through a well-designed servicescape, and other special topics such as queue management and driving continuous service improvement which will make a difference on your bottomline!

This special seminar will feature renowned practitioner in the area of service operations management for schools, Edwin P. Santiago. At De La Salle University, he held the positions vice president for Administration, associate vice chancellor for Academic Services, and University Registrar.  For details and a complete list of seminars, you may log on to www.cgbp.org or call Manila landlines 842-7148/ 59 & 556-8968/ 69 or Cebu lines: (032) 512-3106/ 07; Baguio telephone: (074) 423-5148).  Interested participants may avail of the early payment savings until August 15 and group discounts for three or more participants.