NAIA operator promises ‘better experience’ for passengers

MANILA, Philippines — Following an incident involving an unauthorized taxi that overcharged a passenger for a short trip between Ninoy Aquino International Airport terminals, airport operator New NAIA Infrastructure Corp. is promising better service at the country’s premier gateway.

“Passengers deserve a safe, fair and stress-free experience at the Ninoy Aquino International Airport terminals and that is what we intend to deliver,” said NNIC president Ramon Ang in a statement.

The NNIC, which is working closely with government agencies to ensure that the incidents will not be repeated, is looking to roll out new and more visible accreditation markings with tamper-resistant features to strengthen transport measures and improve passenger protection.

Under the new measure, only authorized vehicles will be allowed to pick up passengers at the NAIA terminals. These vehicles will operate from designated booths and charge transparent rates.

In December, the NNIC launched a centralized transport hub at Terminal 3 for app-based ride-hailing services such as Grab and Joyride Super Taxi to ensure orderly pickups and provide passengers safer, more convenient and efficient transport options.

It added more CCTV cameras and deployed additional security personnel to strengthen monitoring and enforcement across the entire airport, including areas beyond terminal curbsides.

The NNIC also increased the number of inter-terminal shuttle buses, which run every 15 minutes, to make it faster and more convenient for passengers to transfer between terminals free of charge.