Hospitality is not unique to Japan, but the Japanese are well known for extending a certain level of warmth and attentiveness to every customer, foreigner or not. Called omotenashi, this Japanese style of hospitality can also be found at the Lexus Manila showroom located in Bonifacio Global City, Taguig. Danny Isla, president of Lexus Manila Inc., a most respected company that produces the most reliable vehicles, said “we strive to treat each customer as a guest in our home.” One can experience and be impressed by this unique quality of the Japanese culture as soon as one steps through the doors of the Lexus Manila building. The company is generous with their time and knowledge and this can be seen at both the executive and staff levels. “It is like being a member of an exclusive club,” Isla added. If one puts a high regard on discretion, Lexus has private rooms—with its own driveway—where one can seal the deal and drive away with one’s brand-new purchase. Old and new clients can drop by anytime, dine or even hold business meetings with clients and associates at function rooms where bartenders cheerfully serve unlimited biscuits together with refreshing drinks. The service areas also have a separate entrance for privacy, with a waiting lounge for the driver’s comfort. Omotenashi can be seen in every aspect of Lexus’ business. The car models are equipped with detailed and personalized interiors, and customer care even extends beyond mechanical trouble. Lexus dealers worldwide have been cited for helpfulness, attitude and technical knowledge. Lexus Manila is known to anticipate the needs of its customers. “Providing the highest level of customer care and after-sales service is our mission,” Isla assures. A visit to the Lexus Manila showroom is always a delight for clients and would-be clients.
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A sweet gift from Marco Polo Plaza Cebu
Top-notch 5-star hotel in the Queen City of the South Marco Polo Plaza Cebu under the leadership of general manager Julie Najar gave a sweet treat to the first passengers of Philippine Airlines’ Cebu-Los Angeles direct flight as each one received the hotel’s signature Malicious Cookies. Truly the best of Filipino hospitality only from Marco Polo Plaza Cebu!