LTFRB to deploy ‘mystery riders’ vs dilapidated PUVs

MANILA, Philippines — Cracking down on dilapidated public utility vehicles, “mystery riders” monitoring PUVs will be deployed nationwide, according to the Land Transportation Franchising and Regulatory Board (LTFRB).

Mystery riders, typically young people employed and trained by the LTFRB, will ride PUVs incognito to monitor and report substandard service, including dirty interiors, broken seats, defective lighting or excessively loud sound systems.

LTFRB chairman Vigor Mendoza II described the initiative as a result of discussions from the agency’s recent regional conference, noting that the traditional “business as usual” approach is no longer acceptable.

“We have to do something different to improve the commuting experience of passengers,” he said.

Poor or deteriorated PUVs will be targeted, he said.

Under the program, all PUVs must pass annual inspections at LTFRB-accredited motor vehicle inspection centers, which include 57-item point checks covering mechanical roadworthiness, as well as visual inspections for cleanliness and safety.

“This is not about the age of the vehicle. Even our brand-new vehicles are being inspected. It may not be a question of roadworthiness; there may be a question of cleanliness and orderliness,” Mendoza stressed.

Regional directors will be held responsible for lapses in monitoring, while operators and drivers face fines, suspension and possible revocation of their franchise for noncompliance.

“If we catch a damaged vehicle on the road, we will hold the regional directors accountable. I would have no option but to suspend or revoke them. Business as usual is no longer acceptable, as I said,” Mendoza warned.

The phaseout of dilapidated PUVs is being implemented by region, with each area setting its own timeline.

Mendoza said vehicles with minor defects, such as paint or cosmetic issues, would be given a chance to comply before removal from service.

Serious issues, such as torn seats or unsafe flooring, will not be tolerated, he maintained.

Inspections will also cover proper lighting, safe mufflers and other safety factors.