MANILA, Philippines — In a groundbreaking deal, Concentrix, a global leader in customer experience (CX) solutions and technology and the country’s largest private employer, confirms its plan to further expand in 2023 with a big move to Cebu Exchange.
This strategic partnership with ARTHALAND will see Concentrix bolster its leading local presence by adding Cebu Exchange, a PEZA-accredited office development on track to be the largest net-zero carbon-certified building in the Philippines.
The expansion is expected to bring Concentrix’ site total in the country to 51, as the company remains committed to add more jobs as well as invest in superior and sustainable facilities for its growing staff.
Cebu City has become a popular location for businesses due to its highly skilled talent pool, superior regional accessibility and more cost-effective alternative to Manila. In 2020, the city was named the 12th most attractive BPO destination by the Tholons Global Innovation Index.
Cebu has always been an exciting market for the office sector, said Dom Fredrick Andaya, senior director of office services—tenant representation at Colliers. “Sixty percent of all provincial office transactions that we recorded in 2022 happened in Cebu, and a bulk of these were office lease transactions cornered by IT-BPM firms. Aside from the abundance of highly skilled workers, the availability of higher-quality buildings with sustainability features provides extra incentive for occupiers to locate and expand in the city. We are very happy and thankful to have facilitated this landmark partnership between Concentrix and Arthaland.”
As part of the deal, Concentrix will take up a total gross leasable area of 16,686.73 sqm spanning multiple floors of operations in Cebu Exchange later this year. It is the largest commercial transaction and office take-up in Southern Philippines among comparable transactions of the same volume and requirements.
The partnership also underscores Concentrix's strategic Environmental, Social and Governance focus and Doing Right DNA, aligning with ARTHALAND’s sustainability development goals, where the welfare of occupants is of utmost importance. The wellness features of Cebu Exchange are a testament to Concentrix being fanatical in caring for staff.
Cebu Exchange's reputation for sustainability, an important factor in Concentrix’ choice of facility, is also reinforced by ARTHALAND's sustainability projects outside its developments.
ARTHALAND has an ongoing sustainable public school rehabilitation program in Cebu Island, which includes fixing roofs and adding solar panels, repainting public schools with low-VOC paints, providing low-energy LED lighting, and rehabilitation of toilet fixtures.
"At Concentrix, we design, build and run the future of customer experience (CX). And as we continue to grow, we also reimagine the future of workspace – what kind of facility is needed by our teams today and those joining our organization tomorrow. We are thrilled to partner with Cebu Exchange in giving our teams the best sustainable and wellness-centered office space available in the market," Amit Jagga, SVP and country leader of Concentrix Philippines, said.
"Cebu Exchange’s energy-optimized facility not only supports our environment conservation goal, but also provides our people with flexible spaces to be creative and social. It is critically important for us to prioritize the health, safety, and well-being of our staff while also being responsible for the health of our planet, as an industry leader, we proudly embrace the workspace of the future, today," he added.
"We are delighted to welcome Concentrix to the Cebu Exchange. The combination of Concentrix's expertise in customer engagement and business performance, and Cebu Exchange's commitment to sustainability and wellness, is a powerful collaboration that will bring benefits to all stakeholders. We look forward to a long and prosperous partnership,” Oliver Chan, senior vice president of ARTHALAND, said.
Cebu Exchange has been pre-certified LEED Gold from the US Green Building Council, achieved the highest 5-Star rating for its design from the Philippine Green Building Council and the WELL Health-Safety Rating 2022 for Facility Operations and Management through the International WELL Building Institute.
It has also achieved EDGE Advanced Preliminary Certification which validates that Cebu Exchange is designed to yield savings of 47% in energy, 68% in water, and 54% in materials’ embodied energy compared to a conventional design in the country.
Through the Net Zero Carbon Buildings Commitment of the World Green Building Council, ARTHALAND has pledged to decarbonize 100% of its portfolio by 2030.
ARTHALAND is the first real estate developer in Asia to do so and the first signatory from the Philippines. For more information, you may visit Cebu Exchange along Salinas Drive (in front of Cebu I.T. Park), Lahug, Cebu City, Philippines, email firstname.lastname@example.org, or visit www.arthaland.com.
Concentrix (Nasdaq: CNXC), a leading global provider of customer experience (CX) solutions and technology. They reimagine everything CX to improve business performance for some of the world’s best brands, and the ones that are changing the world as we know it. Visit www.concentrix.com to learn more.
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Safe Harbor Statement
This news release includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Forward-looking statements include, but are not limited to, statements regarding the future growth and expansion of Concentrix, and statements that include words such as believe, expect, may, will, provide, could and should and other similar expressions.
These forward-looking statements are inherently uncertain and involve substantial risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Risks and uncertainties include, among other things: risks related to general economic conditions; competitive conditions in the company’s industry; the demand for CX solutions and technology; variability in demand by the company’s clients or the early termination of the company’s client contracts; the level of business activity of the Company’s clients and the market acceptance and performance of their products and services; and other factors contained in the company’s Annual Report on Form 10-K for the fiscal year ended November 30, 2022 filed with the Securities and Exchange Commission and subsequent SEC filings. The Company does not undertake a duty to update forward-looking statements, which speak only as of the date on which they are made.