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+ Follow GLOBAL CONTACT CENTER BENCHMARKING REPORT Tag
GLOBAL CONTACT CENTER BENCHMARKING REPORT
Array ( [results] => Array ( [0] => Array ( [ArticleID] => 757154 [Title] => Contact centers evolve [Summary] =>Traditional contact centers are set to be replaced by customer management centers as more organizations focus on expanding contact services beyond telephony and e-mail offerings.
[DatePublished] => 2011-12-12 00:00:00 [ColumnID] => 133272 [Focus] => 0 [AuthorID] => [AuthorName] => [SectionName] => Technology [SectionUrl] => technology [URL] => ) ) )
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December 12, 2011 - 12:00am
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