ASIA-PACIFIC CONTACT CENTER ASSOCIATION LEADERS

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                    [ArticleID] => 757154
                    [Title] => Contact centers evolve
                    [Summary] => 
Traditional contact centers are set to be replaced by customer management centers as more organizations focus on expanding contact services beyond telephony and e-mail offerings.  
                    [DatePublished] => 2011-12-12 00:00:00
                    [ColumnID] => 133272
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                    [SectionName] => Technology
                    [SectionUrl] => technology
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Contact centers evolve

December 12, 2011 - 12:00am

Traditional contact centers are set to be replaced by customer management centers as more organizations focus on expanding contact services beyond telephony and e-mail offerings.  

Technology