DOT unveils tourist assistance call center

MANILA, Philippines — The Department of Tourism launched yesterday the first-ever centralized and multiplatform tourist assistance call center.

The initiative is aligned with the National Tourism Development Plan 2023-2028.

“This will enhance the tourism experience as well as provide livelihood and employment opportunities for those in the tourism value chain,” Tourism Secretary Christina Frasco said.

The call center will function as a one-stop shop and hotline for both local and foreign tourists, answering general inquiries and providing complaint resolution as well as travel and emergencyassistance.

Initially, eight tourist assistance agents fluent in English and Filipino, along with two quality assurance team members and two trainers, will work in shifts.

Foreign language-trained agents will be added in the future, Frasco said.

The tourist assistance call center can be contacted through hotline number 151-TOUR (151-8687) or mobile number 0995 835 5155, as well as through Facebook Messenger.