MANILA, Philippines - Ford Group Philippines (FGP) recently announced the launch of a new customer service promotion to strengthen its offering of genuine parts and service to owners with Ford vehicles with expired warranties. The promotion is part of Ford’s ongoing commitment to ensure highest performance of Ford vehicles and leading customer service experience.
“In addition to providing world-class Ford vehicles, we continuously aim to further enhance and improve our already best-in-class customer service experience. This new campaign will help further strengthen our leading cost-of-ownership equation, and help our customers continue to feel the difference of today’s Ford,” said David Macasadia, vice president, Ford Customer Service Division.
The Ford Service promotion includes a free oil filter to out-of-warranty Ford owners who will avail of the Periodic Maintenance Service in the month of May as well as a 15 percent discount on parts and labor. The offering is valid for Ford Focus, Ford Escape, Ford Everest and Ford Ranger units sold from 2004 to 2007.
Macasadia also highlighted that the use of non-Ford original parts can reduce the safety of a vehicle for the driver and other road users, including pedestrians. Ford Motor Company invests significantly to make sure it can meet very stringent safety requirements – and for good reasons.
Using genuine Ford replacement parts helps ensure the vehicle will be restored to its original condition, protects the vehicle’s residual values and has safety benefits too, according to Macasadia.
“We place highly visible branding on our parts, so people can make sure their vehicles have been repaired to the highest possible standard,” said Macasadia.