What's the process for obtaining coupons on Dresslily?
To acquire coupons, register for a customer account and activate it. Keep an eye on your email for special activities, including coupon giveaways.
How can I place my order on Dresslily?
To place your order on Dresslily, register or log in. Then, browse and select your desired products. Add the chosen items to your shopping bag. Proceed to payment to complete your order. Finally, sit back and await delivery.
What happens if an item in my shopping bag is sold out?
If an item is sold out during the checkout process, it means it's only reserved once your purchase is completed. Due to popularity and limited stock, some items may sell out before checkout. Although items in your shopping bag are saved for 30 days, availability isn't guaranteed. It's recommended to make payment promptly to secure your desired items.
What is the duration for keeping items in my shopping bag?
Browser cookies keep products in the cart for up to one month for users not logged in. Logged-in users items are saved until sold out. This remembers your preferences. Selected items stay accessible for a long time, simplifying shopping. This convenience enhances users shopping experience.
Can I cancel or change my paid order?
Changes to your order are only possible if it hasn't been processed yet. Orders are processed quickly, so changes may only sometimes be possible. If you need to change or cancel your order, contact Customer Service immediately. It's best to do this within the hour of placing your order. Provide details of your request when contacting Customer Service.
Does the product price cover shipping costs?
The product price does not include shipping costs. Shipping costs will be calculated separately. The online system will generate a shipping quote for your order.
How can I determine if my items have been shipped?
After your items are shipped, you'll receive a notification via your registered email address. The tracking number may not be available immediately after dispatch. It will be updated once accessible.
How do I return my purchase to Dresslily?
Contact After-sale Services with your order number, reason for exchange, and photos of the item issue. Provide requested replacement details, your shipping address, and phone number. Include a note with your order number or PayPal ID. Initiate returns within 30 days of receipt, with only products in original condition accepted.