GSIS: Software glitch causing system delays

CEBU, Philippines – The Government Service Insurance System is apologizing to its members and pensioners for the slow processing of claims and loans its system is experiencing today.

In an open letter, GSIS informed its clients that the problem is due to a systems crash two months ago caused by a flawed software database installed by the global computing giant IBM.

“The GSIS system crashed two months ago, after well-documented recurrent system flaws that started in 2008. The system failure has slowed down the processing of claims and loans. The flawed software database installed by IBM has definitely hampered our desire to speedily process loans and claims,” the letter read.

GSIS assured however that the database content is still intact and the integrity of all GSIS records remains uncompromised.

Years ago, GSIS contracted IBM to supply and install a database management software to enhance overall operational efficiency.

The IBM laboratories in Toronto, Canada, reportedly admitted its problems, but despite the admission, IBM did nothing to solve the technical problems it caused.

“For a full year, IBM has been insensitive to our appeals for a speedy and full technical correction of its flawed software system,” GSIS added.

GSIS said that what happened was beyond their control. The company is asking for “forbearance and understanding”.

“We feel and share your pain, your sense of loss and anxiety. Lives have been rudely altered, plans have been put on hold, IBM’s failure has resulted in endless worries,” GSIS apologized.

GSIS however assured that everything is being done while all the resources and manpower are currently mobilized to resolve the errors.

GSIS is also bringing together foreign and local consultants to provide a resolution to the technical problem.

GSIS said that they are considering changing platforms and upgrading their hardware which may take some time.

“We are also looking at possible interim solutions. In the next few weeks, we hope we can restore our normal swift service,” GSIS said.   — Jessica Ann R. Pareja/BRP (THE FREEMAN)