Group bats for Grab refund resolution

MANILA, Philippines — A network of digital advocates is pushing for the immediate resolution of the Philippine Competition Commission (PCC)’s order to refund overcharged fares.

“The PCC should resolve the concern immediately. Anything less than full compliance to their refund order to Grab should be penalized as well,” Digital Pinoys national campaigner Ronald Gustilo said in a statement on Friday.

The PCC ordered Grab Philippines to refund P25.45 million directly to qualified passengers. Gustilo said only P6.15 million has been refunded.

Grab is claiming that it has fully complied with the refund order and that the passengers failed to comply with refund requirements.

“Compliance should mean that all qualified passengers have received their refund. Anything less than that is non-compliance. Grab should stop blaming the passengers and just give them the refund,” Gustilo said.

He added that they have also written to the PCC to follow up on the developments in the case. PCC gave Grab until April 22, 2022 to comply.

In response to the letter, PCC said that the matter is “still under consideration by the commission” after Grab manifested that they have complied with the refund order.