This 2019 seminar teaches strategies to improve customer service retention

MANILA, Philippines — Customer satisfaction begins with understanding the customer's journey. By engaging customers every step of the way, you can lead them towards the path to purchasing.
 
This insight and more will be shared at the Customer and Account Service Management Seminar 2019, which will be held on October 22 at the AIM Conference Center in Makati City.

This seminar aims to enrich everyone’s knowledge in strategies, approaches, tips and techniques in customer retention, as well as motivating employees to render excellent customer service, handle customer objections, and resolve customer issues quickly. The seminar will also impart attendees with ways to keep customers delighted at all times.

The program is designed for sales managers, customer service representatives and agents, customer care personnel, business development managers, fundraisers, account managers, account officers, sales executive, sales representatives, branch heads, business owners, key account managers, group key account specialists, national key account managers, retail category buyers, trade marketing team, merchandising and promotions officers, frontliners and those who are involved in the business of selling products and services, and customer relations management.

This program is organized by Fiera de Manila, Inc. For inquiries, call: +632-896-0639, 896-0637, email: norelyn@fmi.com.ph. To learn more about the event, visit the website at https://www.fmi.com.ph/events/customer-and-account-service-management-seminar-2019-october.