Dingdong unveils last-mile logistics program for business

MANILA, Philippines — Dingdong, an all-Filipino delivery service solution provider, has unveiled a last-mile logistics program for businesses, organizations, and communities to eliminate the irregular delivery or service fees charged per transaction.

Dingdong Direct Delivery is a B2B service that is targeting businesses including micro, small and medium enterprises and home-based merchants, Doorbell Technology Inc. president and CEO Dong Dantes said in an interview last week.

Dantes assured the public that Dingdong Direct Delivery provides quality delivery service.

He said this also shows the company’s respect for the merchants and their products.

“It shows that we are giving respect to the creator, the merchant. After delivering the product, we want our riders to feel a certain pride,” Dantes told The STAR.

He said it’s also about professionalizing the system of delivery in the country.  “We thought why not professionalize the current system that we have and give them the proper and necessary tools?”

Dantes said the company’s pool of riders are trained well and equipped with the necessary health and safety measures and benefits.

Dingdong’s business and merchant partners can avail themselves of a flexible and more convenient points-based delivery system which allows them to maximize their budget, especially in bulk and pre-booked deliveries.

“We want to make things more affordable to all businesses,” Dantes said.

With Dingdong Direct Delivery, merchants, organizations or communities can allocate and maximize their budget via premium delivery service subscription that is highly customizable and with very affordable rates, he said.

At present, the company has over 100 riders.

Dantes is optimistic that growth will be exponential because of the fast growth of e-commerce in the country.

The company has so far generated 15,000 deliveries as of April from its launch late last year.

High-level deliveries such as gadgets, jewelry, and important documents, among others, are enrolled in parcel insurance to provide security and assurance.

Full-time Dingdong Riders are also enrolled in a benefits program for dental care, eye care, and mental health, among others, via Allcare, a comprehensive health benefits provider.

“At Dingdong, we want our riders to experience that they are being treated with care and professionalism, and in return, they can also deliver the same degree of respect and sense of security for our customers. This is the culture we are building. A culture that can empower, enable, and deliver with excellent service and professional malasakit – ‘yan ang Hatid Dingdong,” he said.

Moving forward, the company hopes to train one million riders by 2025, not necessarily for its own employment but for the improvement of the overall delivery industry in the country.