CebuPac extends rebooking options

MANILA, Philippines — Budget carrier Cebu Pacific is extending its flexible options up to March next year to give passengers peace of mind amid existing travel concerns due to the pandemic.

These flexible options include unlimited rebooking and a travel fund valid for two years.

“We understand that it may take time before trust and confidence in air travel is restored, that is why we have decided to extend our flexible booking options until the first quarter of 2021,” Cebu Pacific vice president for marketing and customer experience Candice Iyog said.

Cebu Pacific said passengers traveling until March 31, 2021 may now rebook their flights as many times as they want, or put the full cost of their ticket into a travel fund valid for two years, with rebooking and cancellation fees waived.

The carrier said the two-year travel fund may be used not only to book new flights, but also to purchase add-ons, such as baggage allowance, preferred seats, pre-ordered meals, hygiene kits and travel insurance.

“We will continue to monitor the operating environment and listen to the concerns of our passengers. We are encouraged by the reopening of domestic tourism and we will do our part in ensuring that our passengers travel with peace of mind,” Iyog said.

For those with cancelled flights, Cebu Pacific said passengers would continue to have options that include travel fund valid for two years, unlimited rebooking, or full refund.

Cebu Pacific said in September that it was able to refund over P2.4 billion booking cancellations related to COVID-19, which is equivalent to 50 percent of refund requests received.

Early last month, the budget carrier said it refunded an additional P300 million, bringing its total refunds to P2.7 billion.

“We will continue to improve our services in order to provide a seamless and hassle-free experience for everyJuan. We are accelerating our digitalization efforts in line with our safe and contactless processes under this new normal, so we all feel confident to travel again,’’ Iyog said.