NTC prohibits charges on telco paper billings
(The Philippine Star) - May 17, 2018 - 12:00am

MANILA, Philippines — To address the issue of paperless billing, the National Telecommunications Commission (NTC) recently issued Memorandum Circular 03-04-2018 which provide guidelines on electronic billing.

Under the NTC order, or the Guidelines on Electronic Billing (e-Billing), telco subscribers are given the option to receive electronic bills in lieu of paper bills.  For those who will still opt to receive paper bills, the commission mandates telcos to provide bills free of any charge.

In choosing to receive electronic bills, the subscriber has the responsibility to regularly check his email or other medium of communication selected.

The circular further stated that new subscribers shall exercise the options at the time of signing the contract for service. 

If a subscriber opts to receive electronic bills, he/she shall provide an email address where the statement of account shall be forwarded. Telcos, however, may offer and/or use other mediums of communication, including web portals, provided notice to subscribers are made.

The subscriber’s statement of account, among others, shall be sent electronically as agreed upon by both parties not later than 30 days from the end of each monthly billing cycle.

Subscribers who are currently using electronic bills and other medium of communications through designated emails, online portal access and/or other designated electronic options have the option to return back to receiving paper bills, subject to prior notice to, and procedures set by the concerned telco.

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