Globe Telecom wins award in Spain for customer protection initiative
MANILA, Philippines – Globe Telecom was awarded as one of the founding mobile network operator (MNO) partners for GSMA’s Mobile Connect: Project 1 Billion initiative at the Mobile World Congress in Barcelona, Spain.
Globe joined the global initiative to protect its customers from the growing number of fraudulent activities and scams in the digital space.
“With Mobile Connect, Globe is adopting a globally accepted standard to protect our customers from the various cases of cybercrimes via a safe and secure platform,” Globe Vice President for Digital Media Glenn Estrella said in a statement.
According to GSMA, the Mobile Connect mobile-based authentication solution is now available to 2 billion consumers globally. Since the solution was introduced at Mobile World Congress 2014, 34 MNOs, including Globe, have launched the service in 21 countries.
Globe launched Mobile Connect in the Philippines in light of the rapid growth of data and Internet penetration in the country, exposing more users to online fraud and scams.
Mobile Connect enables customers to create and manage a digital universal identity via a single log-in solution. The service securely authenticates users, enabling them to digitally confirm their identity and their credentials and grant safe online access to mobile and digital services such as e-commerce, banking, health and digital entertainment, and e-government via their mobile phones. It works by employing the user’s unique mobile number, combined with a unique PIN for more secure use cases, to verify and grant online access anywhere they see the Mobile Connect logo.
It also provides secure and convenient access to digital services that can be unlocked with the use of a secret PIN. It functions like Google's Two-Factor authentication where the subscriber is asked to enter the code they get via SMS or USSD, to verify that they have the device with them when accessing a site or an app.
While initially focused on secure and convenient log-in to digital services, Mobile Connect is evolving to deliver secure authorization of digital transactions and to add context and attributes about the user and the transaction to increase convenience, trust and security for the users and the online service providers, while respecting the users’ privacy.
Operators offering services based on Mobile Connect include América Móvil, Axiata Group (Bangladesh, Indonesia, Sri Lanka), China Mobile, China Mobile Pakistan (Zong), China Telecom, China Unicom, DNA, Elisa, Indosat Ooredoo, Mobilink, Mobitel, Orange (Egypt, France, Morocco, Spain), Sunrise, Swisscom (Switzerland), Telefónica Group (Argentina, Mexico, Peru, Spain), Telenor Group (Bangladesh, Malaysia, Myanmar, Pakistan, Thailand), TeliaSonera (Finland), Telkomsel, Telstra, TIM and Turkcell (Turkey).
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