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Call PNP hotline only for emergencies - NCRPO

MANILA, Philippines - Metro police director Chief Superintendent Roberto Rosales urged the public yesterday to use Hotline Patrol 117 to report crimes only for cases involving emergencies.

He said calls for crime, fire, medical and other emergencies cannot get through because of the volume of calls involving non-emergency public safety concerns.

“As such, we encourage the public to support the program by refraining from calling 117 for cases that do not require emergency response,” Rosales said.

For complaints against erring police officers, particularly in Metro Manila, Rosales asked the public to proceed directly to the Regional Complaint and Referral Action Centers or send details by e-mail by visiting the NCRPO website,, or by using the PNP TXT 2920 service.

“The Patrol 117 Hotline network is an existing mechanism institutionalized by President Arroyo to further promote peace and order and public safety. When a call is made, immediate response is made based on the nature of the emergency,” Rosales said. – Non Alquitran

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