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PLDT expansion set to boost Philippines' IT-BPM industry

Present at the meeting between PLDT Enterprise and IBPAP are (from left) Victor Loyola, Zel Arao-Galapon, Jopat Lelay, Acie Acie-Arroyo-Cruz, Mike Nolasco, Kaye Bondoc, Jonathan de Luzuriaga, Victor Aliwalas, Jeff Mendoza, Justine Calderon, Caloy Octavio and Jake Bueno. PLDT/Released

MANILA, Philippines — Leading telecommunications and digital services provider PLDT Enterprise recently presented various initiatives supporting the IT and Business Process Association of the Philippines’ (IBPAP) Roadmap 2022.

The roadmap’s main objective is to globalize the Philippines’ information technology-business process management industry, and to accelerate growth by bolstering the capabilities of key sub-sectors and maximize technological innovations and expertise.

Animation and game development, contact center and business process outsourcing (BPO), health information management, IT and software development and global in-house centers are the sectors in focus for the program. These efforts are designed to underscore the country’s position as the preferred international investment destination for IT-BPM services.

The PLDT Group has earmarked P43 billion this year for the expansion of its international gateways, landing stations and upgraded infrastructure for PLDT’s wireless arm Smart Enterprise.

“There is still a lot of work to be done to better streamline our products and services, aligning them with IBPAP’s 2022 Roadmap. Our strength lies in our infrastructure and capabilities as the proven and trusted expert digital services provider for the Philippine IT-BPM industry,” said Victor Aliwalas, corporate relationship management advisor for PLDT.

A portion of the budget was also allocated to PLDT Global’s expansion projects that extend IBPAP’s visibility in key areas covered by PLDT’s operations, namely Australia, Hong Kong, Singapore, the United Kingdom, and the United States. This is seen to further engage potential partners and industry investors.

Moreover, PLDT plans to enhance its delivery of end-to-end IT solutions above and beyond international connectivity through data centers, information and communication technology and digital services, as well as employee engagement, rewards and recruitment programs.

“There are fresh horizons of opportunity for the IT-BPM industry, even as a changing business landscape presents its own challenges,” PLDT ALPHA head Vic Tria said. “By leveraging on our expertise and strengthened partnerships, we renew our commitment to sustaining the industry’s continued growth and evolution.”

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