Schneider Electric launches smart app

MANILA, Philippines – Global energy management specialist Schneider Electric has released its free customer care tool for smart devices targeted toward increasing productivity for electricians, panel builders and OEMs.

The mySchneider app is now available as a free download for iOS and Android devices and offers productivity-improving tools in three areas: Tailored Services, 24/7 Self-service, and Connect to Schneider Electric.

Tailored services allow users to customize the information and options they use to better fit their specific job needs. Registering as a user in mySchneider app allows access to additional features, such as real-time notifications, order tracking, and product pricing and availability.

With 24/7 Self-Service, help is always available, including the ability to search products by name or reference number, receive product information by scanning QR codes, or retrieve technical documents. An auto-complete feature speeds up searches by proactively offering a list of suggestions. Users can learn from more than 1000 courses on a range of topics, find answers through FAQs, and access Green Premium eco-label information.

Also, users of mySchneider app can Connect to Schneider Electric to request assistance on products and technical information either through a live, one-tap connection to local experts, or by using a convenient “call me back” option. In instances where time is less of a concern, cases or queries can be submitted through an easy in-app form.

In 2015, Schneider Electric introduced its first customer care app. Offering 24/7 self-service and one-tap access to live local experts, the app was instantly adopted by electrical industry professionals around the world.

“Our goal is to give our customers a powerful and completely customizable tool that will help them in every aspect of their daily jobs,”said Berhanou Gebre, vice president of customer care excellence.

“All the information they need, from technical specifications to availability, is right there on their smart device. We want all their jobs to go as smoothly as possible, and we want to be part of the reason that happens.” 

Along with the newly added features, more upgrades are planned, including easy-to-use video chat and availability in more languages. The app is currently available in 21 languages, all offering the full range of features.