Audi responds to complaint

MANILA, Philippines - In light of a recent complaint filed by retired Air Force Col. Ricardo L. Nolasco regarding an allegedly defective Audi A6 TDI he purchased last May 30, Audi Motorcars emphasized that Republic Act No. 10642 - otherwise known as “The Philippine Lemon Law” – is completely not applicable in this case.

“In the first place, the car is not defective; the Lemon Law protects consumers against ‘lemons’, or substandard cars. The vehicle is most assuredly not a lemon,” stressed Lito Jose, sales and marketing director of Audi Motorcars Inc. “Audi is one of the leading and most respected luxury automotive brands in the world, and we make sure to uphold this proud heritage in the Philippines,” he added.

It was confirmed that the Audi A6 TDI was given full clearance to be released last Sept. 2, after passing comprehensive diagnostic testing, but the owner declined to retrieve his vehicle, have it delivered, or even test-drive it.

 “Based on our records and probably that of the Land Transportation Office (LTO), it is Mr. Reynaldo Anonuevo who is the registered owner of the vehicle, thus we are doubly perplexed why it is Mr. Nolasco who filed this misplaced complaint, and not Mr. Anonuevo,” Jose emphasized. “Nevertheless, we are committed to provide the best after-sales service within our abilities”.

While the vehicle was indeed brought in for servicing, Jose clarified that these involved minor issues and were readily resolved. “There are absolutely no more concerns, and any capable mechanic will attest that it is in perfect running condition,” he said.