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Survey: BPO industry seeks more manpower

MANILA, Philippines – The labor supply for the business process outsourcing (BPO) industry remains a challenge and an area of concern, a recent survey revealed.

According to Gillian Joyce Virata, executive director for information and research of the Business Processing Association of the Philippines (BPA/P), more than half of the respondents indicated that they hire seven or more applicants out of every 100. Attrition, on the other hand, ran between 10 percent and 20 percent, with some even claiming to have a lower attrition rate.

“The results of the survey suggest that despite some challenges associated with the global financial crisis, innovative firms are identifying new opportunities as a result of the crisis. This is enabling them to continue growing their businesses,” Virata said. 

BPA/P CEO Oscar Sañez said the BPO industry aims to capture 10 percent of the $450 billion IT-BPO market, suggesting that demand for BPO services will continue to outpace supply for many years. 

The BPA/P-O2P survey, conducted by the BPA/P and Outsource2Philippines (O2P), covers 25 BPO sectors ranging from advertising services, legal knowledge process outsourcing to software development. 

Virata added that the complete results of the survey will be released in a breakfast briefing for senior industry executives on June 16, titled “State of the BPO Industry: Mid-Year Report.”

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