Local BPO company to hire 10K in 5 years

CEBU, Philippines - Filipino-owned Performance 360 Call Center and BPO Services aims to hire at least 10 thousand agents in the next three to five years, boosted by its active participation in rural impact sourcing of the government.

Company founder Michael Cubos said his team is now working on different strategies to expand its services to rural areas around the country, either through working with concerned government agencies, like local government units, Department of Trade and Industry, as well as Department of Information and Communication Technology (DICT), or with interested private investors.

The company also offer franchise package to accelerate expansion plans, and take advantage of the robust demand for outsourcing works from other countries,

Recently, Cubos' company reached out to the provincial office of DTI in Cebu to lead a robust rural outsourcing industry in the province.

Already, the company has an existing plan to expand its call center operations through franchise in non-urban areas, initially in Argao, Medina, Misamis Oriental, Maasin City, Cotabato City.

Cubos, who already made some initial talks with the interested franchisees, said that there are a lot of areas and provinces in the Philippines, where outsourcing business can bloom. But, one of the problems identified is the unavailability of fast and reliable internet infrastructure. Manpower is less of a problem, he added.

However, the recently approved P3.5 billion budget of the DICT, of which priority project is deploying public Wi-fi, is seen to aid the company's plan to spread outsourcing jobs in the remote areas, in partnership with franchisees, Cubos said.

Cubos' company already started to operate a franchised call center. This is located ay Cebu I.T. Park with 30-seat facility, he said this facility serves as a pilot facility.

"We already have the system, a good market connection. A franchiseable call center is feasible," said Cubos in an interview.

Just like any franchiseable business, the franchisor in this case the Performance 360 Call Center and BPO Services' will handle all business development, IT and quality support as well as all trainings needed to ensure a standardized business formula and work ethic and and office culture.

Aside from private investors, LGUs can also avail of this profitable business to increase their employment opportunities in their respective municipalities. (FREEMAN)